Firehouse Listens is the official customer survey from Firehouse Subs. It lets guests share feedback about their visit, including food quality, service speed, and restaurant cleanliness. To take the survey, customers visit the survey website and enter the code printed on their receipt.
As a thank-you, participants usually receive a validation code for an offer, such as a free large drink with the purchase of a sub on their next visit. Many surveys also enter guests into a monthly sweepstakes for a chance to win $500 in cash. This program helps Firehouse Subs improve while rewarding loyal customers for their feedback.
View Full – Firehouse Subs Menu With Prices
📝 Steps to Participate Firehouse Subs Survey?
Visit the Website: Go to the official survey portal at www.firehouselistens.com.
Enter Receipt Details: You will be prompted to enter specific information from your receipt, such as the 16-digit validation code and the total amount spent.
Complete the Survey: Answer questions about your recent visit, focusing on food quality, staff friendliness, and restaurant cleanliness.
Submit Your Entry: Once finished, you will typically receive a confirmation or a code to write on your receipt for a reward (such as a free drink or chips) on your next visit.
📋 Requirements & Rules
Receipt Expiry: You must complete the survey within a few days of your visit (usually 3 days), as the codes often expire quickly.
Age Limit: Participants must be at least 16 years old.
Limit: There is generally a limit of one survey entry per person per month.
Eligible Regions: The survey is typically open to residents of the United States, Canada (excluding Quebec), Puerto Rico, and Mexico.
The Benefits Of Participating In Firehouse Listens
🎁 Benefits for the Customer
- Instant Rewards: After completing the survey, you typically receive a validation code. This code is usually good for a Free Medium Drink and Chips with the purchase of a sub or salad on your next visit.
- Sweepstakes Entry: Most participants are automatically entered into a monthly sweepstakes. Firehouse Subs often offers a $500 cash prize to lucky winners chosen from the survey pool.
- Voice Your Opinion: It provides a direct channel to praise a specific staff member or report an issue with your meal, ensuring your concerns are heard by management.
🏢 Benefits for the Restaurant
- Quality Control: Real-time feedback helps the restaurant maintain its standards for food quality and “Heroic Service.”
- Data-Driven Improvements: Firehouse Subs uses a platform called Station Pulse to track survey scores. High scores often lead to rewards or recognition for the local franchise owners and their teams.
- Community Impact: By improving the business through your feedback, you help the restaurant remain successful, which in turn supports the Firehouse Subs Public Safety Foundation. A portion of every purchase (and the success of the brand) goes toward providing lifesaving equipment for first responders.
💡 Pro-Tip for Your Website
If you are adding this to your “Firehouse Subs Menu” page, you might want to include a “Survey Checklist” for your users:
- Save the Receipt: Don’t throw it away!
- Act Fast: You usually only have 3 days to take the survey.
- Write the Code: Remind them to write the validation code clearly on the receipt so they can redeem it.
FAQs
What is the reward?
Rewards vary by location but usually include a validation code for a free drink and chips with the purchase of a sub on your next visit. In some cases, completing the survey also enters you into a $500 cash sweepstakes.
Where can I find the survey code?
The survey code is printed at the bottom of your Firehouse Subs receipt. It is a long number clearly labeled for the Guest Satisfaction Survey.
Can I enter without making a purchase?
Yes. You can enter the sweepstakes by mail. Simply write your name, address, and phone number on a 3″ x 5″ card and mail it to the address listed in the official sweepstakes rules on the survey website.
Does the coupon code expire?
Yes. The validation code usually expires 30 days from the date of your purchase, so be sure to use it before then.
What if my receipt does not have a survey code?
If your receipt does not include a code, you can still share feedback using the Firehouse Subs Contact Form, but you may not receive the survey reward.